These Terms and Conditions constitute the full legal agreement between you and 92ro governing your use of the platform, including all casino games, sports betting products, account services, and promotions. Please read them carefully before creating an account or placing any wager.
A plain-language summary of the six most important aspects of these Terms before you read the full legal text below.
Registration on 92ro is strictly limited to individuals aged 21 years and above. Age verification via CNIC is mandatory before the first withdrawal. Accounts where underage use is suspected are suspended immediately pending review.
Each player may hold one active 92ro account at any time. Duplicate accounts are prohibited and will result in account closure and forfeiture of any associated balances and bonuses. Accounts are not transferable.
All deposits, wagers, and withdrawals on 92ro are processed in Pakistani Rupees (PKR). JazzCash, EasyPaisa, HBL, UBL, SadaPay, Meezan Bank, and USDT TRC20 are accepted. Players are responsible for any conversion costs outside the platform.
All promotional offers on 92ro are subject to wagering requirements and specific conditions stated at the time of the offer. Bonuses cannot be withdrawn until wagering requirements are fully met. 92ro reserves the right to amend or withdraw promotions at any time.
Players are required to use 92ro in good faith. Any use of bots, automated software, arbitrage strategies, collusion, or any form of cheating will result in immediate account suspension, forfeiture of all funds, and may be referred to the relevant licensing authority.
92ro reserves the right to update these Terms and Conditions at any time. Material changes will be communicated via email or on-site notification. Continued use of the platform following notification of changes constitutes acceptance of the revised Terms.
Important Notice. By accessing or using the 92ro platform, you confirm that you are at least 21 years of age, that you have read and understood these Terms and Conditions in full, and that you agree to be bound by them. If you do not agree, you must not use the platform.
In these Terms and Conditions, the following terms shall have the meanings assigned to them below unless the context requires otherwise:
2.1 These Terms and Conditions, together with the 92ro Privacy Policy and any applicable promotional terms, constitute the entire legal agreement between You and 92ro. By completing the registration process, by making a deposit, or by placing a wager on the platform, You confirm unconditional acceptance of these Terms.
2.2 If at any time You do not agree with any provision of these Terms, You are required to immediately cease using the 92ro platform, close Your account, and withdraw any available balance in accordance with Section 5 of these Terms.
2.3 These Terms are written and shall be interpreted in English. In the event of any translation being provided for convenience, the English version shall prevail in all cases of ambiguity or conflict.
2.4 92ro reserves the right to amend, modify, or replace these Terms at any time. Notice of material changes will be communicated to registered Players via the email address associated with their account or via a prominent on-site notification. Your continued use of the platform following such notification constitutes acceptance of the revised Terms. If You do not accept the revised Terms, You must cease using the platform.
3.1 Age Requirement. You must be at least 21 years of age to register an account or place any wager on 92ro. This is an absolute condition of use. 92ro takes age verification seriously and reserves the right to request documentary proof of age (including CNIC or passport) at any stage of the account lifecycle.
Underage Gambling is Strictly Prohibited. Any account found to be operated by or for the benefit of an individual under the age of 21 will be immediately suspended. All funds in the account at the time of suspension, including deposits, winnings, and bonuses, will be forfeited. This includes cases where an adult has knowingly facilitated access by a minor.
3.2 Geographic Eligibility. 92ro is operated for Pakistani users. You are solely responsible for ensuring that accessing and using the platform complies with the laws applicable in your jurisdiction. 92ro does not accept players from jurisdictions where online gambling is explicitly prohibited by law.
3.3 One Account Rule. Each individual player may hold only one active account on 92ro at any time. Creating duplicate or multiple accounts — whether in your own name, under another name, or in partnership with another person — is strictly prohibited and constitutes grounds for account suspension and balance forfeiture.
3.4 Accurate Information. You are required to provide accurate, complete, and current information at the time of registration, including your full legal name as it appears on your CNIC, your date of birth, your valid Pakistani mobile number, and your current address. Providing false or misleading information constitutes a breach of these Terms.
3.5 Self-Exclusion. Individuals who have previously self-excluded from 92ro or any other gambling platform, and whose self-exclusion period remains active, are not eligible to register or use the platform during that exclusion period. By registering, You confirm that no active self-exclusion applies to You.
4.1 Account Security. You are solely responsible for maintaining the confidentiality of your 92ro login credentials, including your password and any two-factor authentication codes. You must not share your login credentials with any third party. 92ro will never ask you for your password via any communication channel.
4.2 Unauthorised Access. You must notify 92ro support immediately via live chat or email at [email protected] if you suspect that your account has been accessed without your authorisation. 92ro will take reasonable steps to secure the account pending investigation, including placing a temporary hold on withdrawals and login access.
4.3 KYC Verification. 92ro reserves the right to request KYC documentation at any time, including but not limited to: a copy of your CNIC (front and back), a recent utility bill or bank statement confirming your registered address, and — where required — documentation evidencing the source of funds deposited. Accounts that fail to complete KYC verification within the requested timeframe may be suspended.
4.4 Account Closure. You may request the closure of your 92ro account at any time by contacting the support team. Upon closure, any available balance will be processed for withdrawal to your verified payment method within 5–7 business days. Bonus funds that have not met their wagering requirements at the time of closure will be forfeited.
4.5 Dormant Accounts. An account that has had no login activity for a period of 12 consecutive months may be classified as dormant. 92ro will notify you via email before applying any dormancy administration fee to the account balance. The fee, if applied, will not exceed PKR 500 per month and will not be applied to an account with a zero balance.
5.1 Accepted Deposit Methods. 92ro currently accepts deposits via JazzCash, EasyPaisa, HBL bank transfer, UBL bank transfer, SadaPay, Meezan Bank, and USDT TRC20. The minimum deposit amount is PKR 100 for wallet methods and PKR 500 for bank transfers. Cryptocurrency minimum deposits are equivalent to USD 5 at the time of deposit.
5.2 Deposit Processing. Deposits via JazzCash, EasyPaisa, and SadaPay are typically credited to your 92ro balance within minutes. Bank transfers may take 1–4 business hours. USDT TRC20 deposits require on-chain confirmation and are typically credited within 10–20 minutes of confirmation. Delays beyond these timeframes should be reported to support.
5.3 Withdrawal Eligibility. To be eligible for withdrawals, your account must have completed KYC verification. Withdrawals are processed back to the same method used for the most recent deposit where technically possible. 92ro may request additional documentation before approving any withdrawal that it considers materially unusual.
5.4 Withdrawal Processing Times. Withdrawal requests are typically reviewed within 24 hours. Once approved, JazzCash and EasyPaisa withdrawals are processed within 5–15 minutes. Bank transfers are processed within 1–2 business days. USDT TRC20 withdrawals are processed within 1 business day following approval.
No Third-Party Payments. 92ro does not accept deposits from or process withdrawals to payment methods that are not registered in the Player's own name. Any deposit received from a third-party payment method may be returned, and the associated account may be suspended pending investigation.
5.5 Currency. All transactions on 92ro are denominated in Pakistani Rupees (PKR). Players depositing via USDT TRC20 will have their funds converted to PKR at the prevailing exchange rate at the time the deposit is credited. 92ro does not charge conversion fees on this process, though the applied rate may include a margin.
6.1 92ro offers various promotional products including welcome bonuses, reload bonuses, cashback offers, and free spins. All such offers are subject to specific terms which will be communicated at the time the offer is presented. Where these Terms and specific promotional terms conflict, the specific promotional terms shall prevail.
6.2 Wagering Requirements. Bonus funds and free spin winnings are subject to wagering requirements before they may be withdrawn. Wagering requirements will be stated clearly for each offer. Where a wagering requirement applies, the amount must be staked in eligible games within the specified validity period before a withdrawal request will be processed against those funds.
6.3 Game Contributions. Not all games contribute equally to the fulfilment of wagering requirements. Slot games typically contribute 100% of each stake placed. Live dealer table games and sports bets may contribute a lower percentage or be excluded entirely from wagering requirement calculations. The contribution rates for each offer will be stated in the specific offer terms.
6.4 Bonus Abuse. 92ro reserves the right to withhold bonus funds and associated winnings, and to close an account, where it has reasonable grounds to believe that a Player is engaging in bonus abuse, including but not limited to: exploiting promotional offers through low-risk or zero-risk wagering patterns, creating multiple accounts to claim the same offer, or using automated tools to meet wagering requirements.
6.5 Promotional Amendments. 92ro reserves the right to amend, withdraw, or cancel any promotional offer at any time without prior notice, provided that such amendment does not adversely affect the terms already applicable to a bonus that a Player has already accepted and is actively wagering through.
7.1 All casino games available on 92ro — including slots, live dealer tables, and virtual games — are provided by independent software providers whose products are certified by internationally recognised testing laboratories. Game outcomes are determined by certified Random Number Generators (RNGs) and are not subject to manipulation by 92ro or the player.
7.2 In the event of a disconnection or technical failure during a casino game session, the outcome of the game round in progress at the time of disconnection will be resolved according to the game server state at the time the connection was lost. 92ro's records of game outcomes shall be conclusive in the event of any dispute.
7.3 Winnings resulting from a verifiable technical malfunction, software error, or display error on any casino game are void. 92ro will not honour payouts that are clearly the result of an error — for example, a slot machine displaying a jackpot amount that is mathematically impossible based on the paytable — and reserves the right to recover any such amounts credited to a Player's balance.
7.4 Minimum and maximum stake limits apply to all casino games and will be displayed within the game interface or game lobby before play begins. 92ro reserves the right to adjust stake limits at any time.
8.1 Bets accepted on 92ro's sportsbook are governed by the specific sport, competition, and market rules applicable at the time of acceptance. These rules are available within the sportsbook section of the platform. It is the Player's responsibility to read and understand the applicable rules before placing a bet.
8.2 PSL and Cricket. 92ro offers extensive in-play and pre-match betting on Pakistan Super League (PSL) fixtures, Pakistan national team internationals, and other domestic and international cricket competitions. All cricket bets are settled according to the official scorecard of the relevant competition authority.
8.3 Void Bets. A bet may be declared void and the stake returned in circumstances including: match abandonment before sufficient play to determine a result, event postponement beyond a specified period, or market suspension due to a data integrity concern. The decision to void a bet rests with 92ro and is final.
8.4 Obvious Errors in Odds. 92ro reserves the right to void bets placed at odds that were the result of a manifest error — including pricing errors caused by data feed failures or human error — regardless of whether such bets have already been settled. Players who knowingly take advantage of obvious pricing errors breach these Terms.
8.5 Maximum Payout. Maximum payout limits apply per event, per day, and per market, as specified in the sportsbook rules. 92ro reserves the right to limit stakes or payouts for individual customers at its sole discretion without providing a reason.
9.1 The following conduct is expressly prohibited on 92ro and will result in account suspension, balance forfeiture, and may be reported to relevant authorities:
9.2 92ro employs fraud monitoring technology and cooperates with payment processors and relevant authorities in investigating suspected prohibited conduct. Evidence of prohibited conduct will be preserved and may be shared with third parties as required by applicable law or licensing conditions.
10.1 All content on the 92ro platform — including but not limited to software, graphics, game assets, text, logos, trademarks, and audio — is the intellectual property of 92ro or its licensors and is protected by applicable international intellectual property laws.
10.2 You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the platform for personal gambling purposes only. This licence does not permit You to copy, reproduce, modify, distribute, display, or create derivative works from any platform content.
10.3 The 92ro name, logo, and all associated marks are proprietary to 92ro. Unauthorised use of these marks in any form — including in any website, application, or marketing material — is strictly prohibited.
11.1 To the fullest extent permitted by applicable law, 92ro shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the platform — including but not limited to losses arising from gambling outcomes, technical failures, service interruptions, or unauthorised account access.
11.2 92ro does not guarantee uninterrupted, error-free, or virus-free access to the platform. Scheduled and unscheduled maintenance, third-party service failures, and circumstances beyond 92ro's reasonable control may result in temporary unavailability of the platform or specific features.
11.3 The platform is provided on an "as is" and "as available" basis. 92ro makes no representations or warranties, express or implied, as to the fitness of the platform for any particular purpose beyond its stated function as an online gaming and betting service.
11.4 Nothing in these Terms shall exclude or limit 92ro's liability for fraud, gross negligence, or any other matter that cannot be excluded or limited under applicable law.
12.1 92ro is committed to responsible gaming. The platform provides a range of tools to help players manage their gambling activity, including deposit limits, loss limits, session time reminders, cool-off periods, and self-exclusion options. These tools are accessible from within account settings at any time.
12.2 If You believe that your gambling activity is becoming harmful, You are encouraged to make use of the available responsible gaming tools or to contact the 92ro support team for assistance. Support is available 24/7 in both English and Urdu.
12.3 Self-Exclusion. Players may apply for self-exclusion for periods of 24 hours, 7 days, 30 days, or 90 days via account settings. Requests for permanent self-exclusion must be submitted to the support team. Once a self-exclusion is in place, it cannot be reversed before the elected period has expired.
12.4 For further information about responsible gaming tools and resources, please visit the Responsible Gaming page.
21+ Age Policy is Non-Negotiable. Gambling is an activity for adults only. 92ro does not permit any individual under the age of 21 to register, deposit, or place wagers on the platform. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling services.
13.1 If You have a complaint about any aspect of your experience on 92ro, You should contact the support team in the first instance via live chat or by email at [email protected]. 92ro will acknowledge your complaint within 24 hours and provide a substantive response within 5 business days.
13.2 Dispute Escalation. If You are not satisfied with the resolution provided by the support team, You may escalate your complaint in writing to the management team via the same email address, marking your message clearly as an escalation. The management team will provide a final decision within 10 business days of the escalation being received.
13.3 Game Outcome Disputes. Disputes relating to game outcomes are resolved by reference to 92ro's server-side game logs, which are the definitive record of all game events. In the case of sports betting disputes, the official result from the relevant sports body is the determining record.
13.4 Any dispute that cannot be resolved through the internal complaints process may be referred to the dispute resolution process of 92ro's licensing authority in accordance with that authority's published procedures.
14.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them — including non-contractual disputes or claims — shall be governed by and construed in accordance with the laws of the jurisdiction in which 92ro holds its international gaming license.
14.2 By using the 92ro platform, You agree to submit to the exclusive jurisdiction of the courts of the applicable licensing jurisdiction for the resolution of any dispute that cannot be resolved through the internal complaints procedure or the licensing authority's dispute resolution mechanism.
14.3 Notwithstanding the above, nothing in these Terms shall prevent 92ro from seeking injunctive or other equitable relief in any court of competent jurisdiction in relation to any breach or threatened breach of these Terms, including in relation to intellectual property rights, fraud, or prohibited conduct.
15.1 92ro reserves the right to amend these Terms and Conditions at any time and for any reason. Where an amendment is material — meaning it substantially affects player rights or obligations — 92ro will provide at least 14 days' advance notice before the amendment takes effect, either via email to the registered account address or via a prominent on-site notice.
15.2 Non-material amendments — such as corrections to typographical errors, updates to contact information, or clarifications that do not alter the substantive meaning of any provision — may be made without advance notice and will be effective immediately upon publication on the site.
15.3 The version of these Terms that was in effect at the time a bet was placed or a transaction was initiated shall govern any dispute arising in connection with that bet or transaction, unless the Player has accepted a subsequent version of the Terms after that point.
15.4 The most recent version of these Terms will always be available on this page. The effective date shown at the top of this document reflects the date of the most recent material revision.
Questions about these Terms? If any provision of these Terms is unclear or if you have questions about how a specific rule applies to your account, contact the 92ro support team via live chat — available 24/7 in English and Urdu — or by email at [email protected]. We will always respond clearly and without jargon.
92ro support is available 24/7 via live chat — in English and Urdu. Average response time 3–5 minutes. If you need guidance on any aspect of these Terms, on your account, or on responsible gaming tools, our team is ready to help. 21+ only. Play responsibly.
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